This policy applies to all products purchased online via our website(s) (“Products”) and forms part of the Terms and Conditions that apply to your purchase of Products.

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Delivery Options (within Australia)

 

Standard Delivery - Australia Post

 

We offer free standard shipping for all orders of $100 (after all applicable discounts) or more.

Orders under $100 (after all applicable discounts) will incur a delivery fee (calculated based on weight and location at checkout) for standard shipping across Australia.

Express Delivery - Australia Post

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Express shipping is available for a delivery fee (calculated based on weight and location at checkout).

Note: Express shipping may not be available in all postcodes.

 

For more information on delivery times and service coverage, visit the AusPost website.

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Delivery Options (outside Australia)

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Unfortunately, we currently do not offer delivery to addresses outside of Australia,

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Bulky Items

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Bulky items, such as commercial stockpots, are exempt from free shipping, and shipping charges are based on product weight and location (calculated at checkout).

 

 

Shipping Charges and Free Shipping Promotions

 

Shipping charges for your order will be shown during the checkout process.

We may offer limited-time Free Shipping promotions based on eligibility criteria, including but not limited to:

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• Order placement during the promotional period.

• Completion of free shipping eligibility registration.

• Valid for all Australian territories.

• Shipping charges will apply to ineligible Products/Orders.

• Free shipping is not available for commercial or wholesale/bulk orders.

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Timing of Delivery

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Please use the tracking number provided in your shipment confirmation to track your shipment.

 

Please allow 1-3 business days for your Order to be dispatched. However, special items, such as commercial stockpots, may require longer processing time before dispatch.

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You may however also experience longer delivery times due to other delivery providers’ issues that are unforeseen or unavoidable events outside our control.

 

Our Lidcombe warehouse is open and shipping orders daily Monday to Friday (excluding public holidays). You can purchase in confidence knowing that your goods will be dispatched from our warehouse within 1-3 business days of placing your order. 

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Estimated delivery time within Australia is approximately 2 to 21 days upon dispatch. The estimated delivery times are in business days (Monday through Friday excluding public holidays in NSW and your local states/territories). 

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Estimated times are to be used as a guide only depending on your location and the availability of stock. Whilst we endeavour to fulfil all Orders, please note some items, sizes or colours may not be available at time of dispatch. You will be refunded for items not available at time of dispatch. If your Product has not arrived after the estimated delivery time, our Customer Care team can be contacted via Contact Us Form or Email.

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For more information on delivery times, visit the AusPost website.

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Shipping Method

Orders are delivered by Australia Post.

 

We only ship Orders to Australian postal addresses and post office boxes. Unless otherwise agreed by us, we will deliver your Products to the Australian address indicated on your Order Confirmation. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time; however, we do not guarantee that we will deliver within this time frame. We are not responsible for late delivery caused by any of our freight carriers as this is outside our control.  

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If you have specified a recipient who is not you, for delivery purposes, then you accept that evidence of a signature by a person who identifies themselves as that person at that delivery address is evidence of delivery to you and fulfilment by us of our delivery obligations. 

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Please note:

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• We sell and ship Products only within Australia. We will not make deliveries outside of Australia.

• Our freight and handling fees do not include insurance and we are not responsible for any damage, destruction or loss of or to the Products after delivery to the freight carriers.

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Authority to Leave

 

All orders are delivered without Authority to Leave, unless requested otherwise. This means, your order will not be left in a safe place at the delivery address if there is no one there to sign for the delivery, instead, your order will be taken to your local collection point to be collected (such as your local post office).

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You may request your order to be delivered with Authority to Leave by leaving delivery instruction at checkout. We will not be responsible for any damage, destruction or loss of or to the Products after delivery be left in a safe place at the delivery address.

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Order Tracking

 

After your Order has been dispatched, a confirmation email will be sent to the email address you provided, with details of the freight carrier and a tracking number which you can use to track the shipping status of your Order.

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Please note:

• You will need to contact the freight carrier directly if you wish to update your delivery instructions.

• For Australia Post, visit https://auspost.com.au and click the login option at the top right-hand corner and select MyPost. If you already have an account, you can log straight in. Otherwise, click the 'Sign up for MyPost' link.

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Cancellation or Change of Mind

 

Subject to the Terms and Conditions that apply to your Order, it may be possible for you to cancel or change your Order if your Order has not started the packing process in our warehouse. Our Customer Care team are here to help. Whether its a product question, further information regarding your order or general queries & comments, our Customer Care team can be contacted via Contact Us Form or Email.